Terms & Conditions
Last updated: 25 July 2026
These Terms & Conditions (“Terms”) govern your use of this website and any services provided by FlowLogic Automation (“FlowLogic”, “we”, “us”, “our”), a trading name of Akinfenwa Holding Company (AHC) Ltd. By using this website, submitting an enquiry, or engaging us for services, you agree to these Terms.
- Registered company name: Akinfenwa Holding Company (AHC) Ltd
- Company number: 16847906
- Registered office: 157 Ladlands, Overhill Road, London, SE22 0PW
- Contact email: enquiry@flowlogic-automation.com
If you do not agree with these Terms, please do not use this website or engage our services.
1. Our services
FlowLogic provides automation, workflow, and AI consulting services for service-based businesses, including but not limited to:
- Systems audits and operational diagnostics
- Custom workflow automation (built primarily on n8n)
- AI integration (chatbots, voice agents, WhatsApp/SMS automation, retrieval-augmented AI systems)
- Custom application development
- AI consulting and strategy advisory
- Ongoing support and optimisation (“Ongoing Partner” engagements)
The specific scope, deliverables, timelines, and fees for any engagement will be set out in a separate quote, proposal, or Statement of Work (“SOW”) agreed between FlowLogic and the client. Where there is any conflict between an SOW and these Terms, the SOW takes precedence for that engagement.
2. Engagement process
Our typical engagement follows three stages, as described on our website:
- System Audit — we assess your current operations and identify what to build
- Full System Build — we design, build, and hand over a working system
- Ongoing Partner — continued support, iteration, and new automations as needed
Each stage is scoped and quoted separately unless otherwise agreed in writing.
3. Quotes, fees, and payment
- Quotes are valid for 30 days from the date issued, unless stated otherwise.
- Unless agreed otherwise in an SOW, projects require a deposit before work begins, with the balance due on delivery or per agreed milestones.
- Invoices are payable within 30 days of the invoice date.
- Late payments may accrue statutory interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, currently the Bank of England base rate plus 8%, along with a fixed compensation sum as permitted under that Act.
- All fees are exclusive of VAT unless stated otherwise. VAT will be added where applicable at the prevailing rate.
- Third-party subscription costs (e.g. CRM licences, WhatsApp Business API fees, AI API usage, hosting) are the client’s responsibility unless explicitly included in the SOW.
4. Client responsibilities
To deliver our services effectively, we ask clients to:
- Provide timely access to relevant systems, tools, accounts, and data required for the engagement
- Provide accurate information about their business processes
- Respond to review requests, approvals, and feedback within a reasonable time
- Maintain their own valid licences/subscriptions for any third-party software we integrate with
Delays caused by a client’s failure to meet these responsibilities may affect delivery timelines and are not the responsibility of FlowLogic.
5. Intellectual property
- On full and final payment for a project, the client owns the specific workflows, code, configurations, and documentation built specifically for them as part of that engagement (“Client Deliverables”), except for any FlowLogic pre-existing tools, frameworks, templates, or reusable components used to build them (“FlowLogic IP”).
- FlowLogic retains ownership of FlowLogic IP and grants the client a non-exclusive, perpetual licence to use FlowLogic IP as embedded within their Client Deliverables.
- FnowLogic may reuse general knowledge, techniques, and non-client-specific components developed during an engagement for other clients.
- Nothing in these Terms transfers ownership of any third-party software, platform, or API that Client Deliverables are built on or integrate with (e.g. n8n, OpenAI, Meta, HubSpot). Use of those platforms remains subject to their own terms.
6. Confidentiality
Both parties agree to keep confidential any non-public business, technical, or customer information disclosed during the engagement, and to use it only for the purpose of delivering or receiving the services. This obligation continues for 2 years after the engagement ends, and does not apply to information that is (a) already public, (b) independently developed, or (c) required to be disclosed by law.
Our handling of personal data is additionally governed by our [Privacy Policy].
7. Third-party platforms
Our services frequently integrate with third-party platforms (including but not limited to n8n, OpenAI, Anthropic, Google, Meta’s WhatsApp Business Platform, Twilio, HubSpot, Pipedrive, Stripe, and Notion). We are not responsible for:
- Outages, downtime, price changes, or policy changes made by these third parties
- Any breach of a third-party platform’s own terms of service by the client
- Data loss or service interruption caused by a third-party platform outside our control
Where a third-party platform changes its API, pricing, or availability in a way that affects a delivered system, we will work with the client in good faith to assess remediation options, which may be chargeable as additional work.
8. Warranties and disclaimers
We will perform our services with reasonable skill and care, consistent with good industry practice.
Except as expressly stated in these Terms or an SOW, all services are provided “as is” and we do not warrant that:
- Any automation, workflow, or AI system will be error-free or uninterrupted at all times
- Any specific business outcome, revenue increase, or time saving will be achieved (illustrative figures on our website and marketing materials are indicative of past client results, not guarantees)
- Any AI-generated output (including from chatbots, voice agents, or AI-assisted workflows) will be accurate, complete, or free from error in every instance — outputs should be reviewed by the client or their team where accuracy is critical
9. Limitation of liability
Nothing in these Terms limits or excludes our liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Any other liability that cannot be limited or excluded under English law
Subject to the above, FlowLogic’s total aggregate liability arising out of or in connection with an engagement, whether in contract, tort (including negligence), or otherwise, shall not exceed the total fees paid by the client for the specific engagement giving rise to the claim in the 12 months preceding the claim.
We shall not be liable for any indirect, special, or consequential loss, including loss of profits, loss of business, or loss of data, even if we have been advised of the possibility of such loss.
10. Termination
Either party may terminate an ongoing engagement by giving [30] days’ written notice, unless a different notice period is set out in the applicable SOW.
We may suspend or terminate services immediately if:
- Payment is overdue by more than 30 days
- The client is in material breach of these Terms and fails to remedy that breach within 14 days of being notified
- Continued provision of services would require us to act unlawfully
On termination, the client remains liable for fees for work completed up to the termination date. Sections relating to intellectual property, confidentiality, liability, and governing law survive termination.
11. Force majeure
Neither party is liable for delay or failure to perform obligations due to events beyond their reasonable control, including but not limited to acts of God, war, industrial action, internet or utility failures, or third-party platform outages.
12. Complaints
If you are unhappy with our services, please contact us at enquiry@flowlogic-automation.com in the first instance so we can work to resolve the issue directly.
13. Governing law and jurisdiction
These Terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Changes to these terms
We may update these Terms from time to time. The “Last updated” date at the top of this page shows when they were last revised. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms. For existing client engagements, any material change to these Terms will be agreed in writing before it applies to that engagement.
15. Contact us
FlowLogic Automation (a trading name of Akinfenwa Holding Company (AHC) Ltd, company number 16847906) Email: enquiry@flowlogic-automation.com Registered office: 157 Ladlands, Overhill Road, London, SE22 0PW
These Terms are intended as a solid, good-faith starting point reflecting standard UK commercial practice, but they are not a substitute for legal advice tailored to your specific business. We recommend having a solicitor review them — particularly the liability, payment, and IP sections — before relying on them, and revisiting them periodically as your services evolve.
